Reference

How marlin138 Keeps Your Privacy Protected

When you open an account with us, your personal information and payment details stay secure and private.

Encrypted account dataPayment info securedYour control, anytime
marlin138 How marlin138 Keeps Your Privacy Protected
PRIVACY QUESTIONS

How to Contact Us About Your Data

Questions about how your data is used, or want to request access to your information? Our support team handles privacy requests directly. Reach out through live chat during lobby hours, email our privacy contact, or submit a formal data request through your account settings—we respond within five business days.

Team online

Live Chat Support

Ask privacy questions in real time through our lobby live chat. Our team answers between 08:00 and 22:00 every day, Indonesia time.

Email Privacy Requests

Send formal data access or deletion requests to our privacy team. Include your account username and the specific information you're requesting.

Account Settings

View and manage your personal details, payment methods and communication preferences directly in your account dashboard anytime.

DATA SECURITY

How We Safeguard Your Information

marlin138 uses industry-standard encryption to protect your login credentials, payment details and account balance. Your DANA, OVO, GoPay and QRIS transactions are processed through verified payment gateways that meet international security standards.

Encryption & Transfer Security

All data in transit between your device and our servers uses TLS encryption. Your payment information is never stored in plain text on our systems.

Account Verification

We verify your identity at registration and during sensitive actions like withdrawal requests. Login verification codes are sent to your registered phone or email.

Payment Gateway Security

DANA, OVO, GoPay and QRIS transactions route through certified processors that comply with local payment regulations and anti-fraud standards.

Session & Cookie Management

We use secure session cookies to maintain your login and remember your language and game preferences. You can clear cookies anytime or log out from all devices.

Activity Monitoring

Your account login history is recorded and visible to you. Unusual access attempts trigger security alerts sent to your registered contact details.

Data Retention & Deletion

We keep your account data as long as your account is active. Request deletion anytime; depends on local law, some records may be retained for compliance.

Your Privacy Questions Answered

We collect your full name, email address, phone number, date of birth and payment method details. During registration in Jakarta or Surabaya, you'll verify your identity via email or SMS. We also record your IP address and device type for security and fraud prevention purposes.

Your payment details never touch our servers directly. Deposits via DANA, OVO, GoPay and QRIS are processed through encrypted gateways certified by each provider. We store only your transaction reference and account balance—not your card or wallet credentials.

Yes. Log into your account, go to Account Settings and select Personal Information to view and edit your name, email and phone. For a complete data export or deletion request, contact our support team via live chat or email—we deliver it within five business days.

We keep your account data active as long as your account remains open. Withdrawal and deposit records are retained for up to five years for regulatory compliance and dispute resolution. Request deletion after account closure; depends on local law, some data must be kept for tax and anti-fraud requirements.

We do not sell your data. We share information only with payment processors (DANA, OVO, GoPay, QRIS providers) to process transactions and with local authorities when required by law. Our staff access your data only for account support, fraud prevention and regulatory compliance.

Your account remains private and accessible. If you want to close it, contact our support team—we deactivate access within 48 hours. Your deposit and withdrawal history stays on file for five years for compliance; personal details can be deleted upon request where local law permits.

We use session cookies to keep you logged in securely and to remember your language and game preferences. These cookies expire when you log out. You can disable cookies in your browser settings, though this may affect your ability to stay logged in. We do not use cookies to track you across other websites.