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Our Terms Shape How Your Account Works

When you open an account with marlin138, you're entering into a clear agreement about how deposits work, what happens during withdrawals, and how we handle your data.

Account security your wayDeposit and withdrawal rulesDispute resolution process
marlin138 Our Terms Shape How Your Account Works
REACH US ANYTIME

Support Channels for Terms Questions

Team online

Live Chat

Our support desk answers questions about account terms, withdrawal holds and payment reversals 24/7. Open the chat widget in the lobby to connect instantly.

Email Support

Send detailed questions or requests for account statements to [email protected]. We respond within 8 business hours with clarification on policy or account-specific issues.

Account Settings

Review your own terms agreement, linked payment methods and data preferences directly in your account. Navigate Settings > Legal Documents to download a copy anytime.

ACCOUNT INTEGRITY

How We Handle Your Data and Account Safety

Data Encryption

Every deposit, withdrawal and identity check is encrypted end-to-end using TLS 1.2. Your DANA, OVO, GoPay and QRIS details are tokenised and never stored in plain text on our servers.

Identity Verification

We verify your ID and payment source before first withdrawal. This prevents fraud, money laundering and account takeover. Verification usually clears within 24 hours; urgent cases are prioritised in our Jakarta office.

Cookie and Tracking

We use cookies to keep you logged in and to track deposit and withdrawal activity. You can disable non-essential cookies in your browser; login cookies remain active for security and fraud prevention.

Data Retention

Account records, transaction logs and play history are kept for seven years. If you close your account, we retain anonymised deposit and withdrawal data for dispute resolution and regulatory compliance.

Request Changes

To update your linked payment method, change your email, or request a data export, log into your account and go to Settings > Profile. Changes take effect immediately; payment method switches apply to the next transaction.

Dispute Resolution

If you believe a charge was unauthorised or a withdrawal failed, contact [email protected] within 30 days with your transaction ID. We investigate and respond within 14 days with our findings and any reversal or correction made.

Your Terms & Conditions Questions Answered

You must be the legal age for account play where local law permits. In Indonesia, this is typically 18 years or older. We verify your age during registration using your ID. If verification fails, your account registration is declined and you will be notified by email.

Yes. If you see a duplicate charge, report it to [email protected] within 30 days with your transaction ID and bank statement screenshot. We investigate with your payment provider—DANA, OVO, GoPay or QRIS—and reverse the duplicate within 14 days if confirmed by the processor.

Your account remains active and your balance is preserved. However, if your account shows no login for 24 months, we may archive it and ask you to reactivate. Reactivation takes under five minutes and requires you to confirm your current email and phone number.

OVO withdrawals are processed within 24 to 48 hours after identity verification is complete. Most clear within one business day. If your withdrawal is delayed beyond 48 hours, contact support and provide your withdrawal request ID so we can escalate to the OVO settlement team.

Your play history, bet amounts and game sessions are kept confidential within marlin138. We do not sell your play data to third parties. Play records are retained for seven years and shared only with local authorities if legally required, or with payment providers for fraud investigation.

Yes. Log into your account, go to Settings > Profile > Data Export and request your full data file. We compile your account details, transactions, play logs and deposits into a downloadable CSV within 7 business days and email you a secure download link.

Accounts opened with false information are suspended immediately. Your balance is frozen pending investigation. If fraud is confirmed, your account is closed and your balance forfeited. If the information was an honest error, contact support with proof of identity and we may restore your account after verification.